Amas Tenumah is an Author, Speaker and Consultant specializing in Customer Experience strategy and operations. He has spent over a decade managing Customer Experience programs for brands like Cox Communications, Teleflora, Coca-Cola, and Convergys Corporation. He is also a proud dad, avid Yankee fan, and competitive soccer player when home in Oklahoma City.read the rest
Amas is a humanist, futurist, and storyteller. Amas obsessively focus on sharing the Truth about two topics – Customer Experience & Living Blissfully.
His life’s work so far has been advising companies and governmental agencies on how to deploy technology to connect emotionally with employees and customers. He is usually asked to keynote or advise select C-Suite executives in private. He has given Keynote presentations at Salesforce, National Dentist Association, Annenberg Foundation and many many more.
His work has been featured on NPR, FoxBusiness, Forbes, The Huffington Post, Entrepreneur and other business journals for thought leadership.
Amas Tenumah has helped organizations like Fastly, Wendy’s, Teleflora, Coca-Cola, state of Oklahoma and DirecTV.
Amas’ books include Waiting for Service, The Curated Experience, The Joyful Stoic, and No One Wants Customer Service.read less
Amas Tenumah in Media
"Amas' presentation really changed our trajectory and our ROI was exponential“ - Jason Trout
Mr. Tenumah empowers his audience to boldly change the way we go about our work. He dares all of us to lead our profession so that the 3customer2 and the employee will benefit from the change. - Jonnye Griffin M.A., Program Director